Question 1

What is the minimum deposit amount on the platform?

Accepted Answer

The minimum deposit amount varies slightly depending on the payment method you choose. For the most popular mobile banking options such as bKash and Nagad, the minimum deposit is BDT 200 per transaction. For bank transfers, the minimum is BDT 1,000 due to the administrative overhead associated with processing bank transactions. These low minimums are designed to make the platform accessible to players at all budget levels, from beginners who want to start small to experienced players who manage their bankroll carefully.

Question 2

How long does it take for my deposit to appear in my account?

Accepted Answer

The processing time depends entirely on the payment method you select. Mobile banking options like bKash, Nagad, Rocket, and Upay process deposits instantly, meaning your funds should appear in your gaming account within a matter of seconds after completing the payment on your mobile wallet app. Bank transfers, on the other hand, typically take between one and three business days to process, depending on your bank's processing schedule and any national holidays that may affect banking operations. If your instant deposit has not appeared after 10 minutes, please contact customer support with your transaction reference number.

Question 3

Can I deposit using multiple payment methods in the same account?

Accepted Answer

Yes, you can use different payment methods to fund your account at different times. There is no restriction on using multiple payment channels, which gives you flexibility in managing your gaming budget. For example, you might use bKash for quick top-ups during an active gaming session and then use a bank transfer for a larger monthly deposit. However, please note that withdrawal methods must typically match the payment methods used for deposits, so keeping track of which methods you have used for deposits will help streamline the withdrawal process when you want to cash out your winnings.

Question 4

Are there any fees charged for making a deposit?

Accepted Answer

The platform itself does not charge any fees for deposits. However, your payment provider (such as your mobile banking app or bank) may apply their own transaction fees as per their standard pricing. bKash, Nagad, and most other mobile banking services in Bangladesh do charge a small service fee for merchant payments, though this fee is typically very minimal. We recommend checking your specific payment provider's fee structure before making a deposit to ensure you are fully aware of any applicable charges. These fees are set by the payment service providers and are outside the platform's control.

Question 5

What happens if my deposit is deducted from my mobile wallet but does not appear in my gaming account?

Accepted Answer

This is a rare but occasionally occurring issue that can happen due to connectivity problems between the payment gateway and the gaming platform's server. If your deposit has been deducted from your mobile wallet but has not been credited to your gaming account after 15 minutes, you should immediately contact customer support through the live chat feature. Provide them with your transaction reference number, the exact time of the transaction, and a screenshot of your payment confirmation. The support team will investigate the discrepancy and manually credit your account if the payment has been confirmed on the payment processor's end. Do not attempt to make a duplicate deposit until the issue has been resolved to avoid double charging.

Question 6

How do I set a personal deposit limit to manage my gambling budget?

Accepted Answer

Setting personal deposit limits is a straightforward process designed to support responsible gambling. Log in to your account and navigate to the "My Account" section, then select "Responsible Gambling" or "Player Protection" from the menu. You will see options to set daily, weekly, and monthly deposit limits. Simply enter the maximum amount you wish to be able to deposit within each time frame and confirm your settings. Limits that reduce your deposit ceiling take effect immediately. If you later wish to increase your limit, there is typically a 24 to 72-hour cooling-off period before the higher limit becomes active, which helps prevent impulsive decisions. You can also contact customer support to set these limits if you experience any difficulty doing so through the account settings page.

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